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http://www.questswords.com/

FAQ's & Information

Frequent Questions
About QuestSwords
Contact Us

Holiday Shipping Schedule
QuestDesign Terms of Service

Contact Information
Mon-Fri 1:00pm - 5:00pm EST

QuestSwords

1509 Scholar Court

LeHigh Acres, FL USA

Phone & FAX:

Quest Design Gifts and Technologies

$) Why are your shipping prices so high?

1) Why are there pictures missing?

2) Where do I checkout?

3) Why do some of the products not have an add item button?

4) Why do you use Google Checkout and is it safe?

5) Why do you use PayPal and is it safe?

6) Privacy?

7) Warranites & Returns

8) AOL Problems!!

9) How long does it take to Ship?

10) What shipping carriers do you use?

11) Do you have a wholesale or retail catalog?

12) Do you provide Wholesale Prices or Dropship?

13) I am using WebTV

14) Why do I need JavaScript?

15) Where do I unsubscribe from your E-Mail newsletters?

16) Why do you need my Credit Card Customer Service Phone Number?
LEGAL NOTICE:
We will not tolerate unsolicited emails not directly related to our site.
We are NOT interested in any business offers, advertising, employment, or
any other information we do not directly request. We do NOT authorize
the use of ANY email address, or any other information
(including, but not limited to, graphics, links, addresses) on this site
to be used without our explicit permission.

Violation of any of this will be tracked and reported to
the approriate LAW Enforcement Officials and to your ISP.

$) Why are your shipping prices so high?
All items are wholesale priced, you save on shipping by ordering multiple items.
Shipping is based on current freight charts by zip code, provided by UPS and FedEX.
Enter your Zip Code to calculate shipping charges, otherwise you will get the maximum freight costs in shopping cart.
Prices are based on total weight the items in your cart with a $5.00 handling fee
We do not add any additional shipping costs and ship within 2-3 buisness days.

1) Why are there pictures missing?
If a picture is missing, the item is new to our inventory. Check back shortly for an updated description.

2) Where do I checkout?
You can checkout via the Shopping Cart or by using the "Checkout" link
at the top right of your screen. We use PayPal and Google Checkout
for our payment processing. Click on either logo in the Shopping Cart or on the
Checkout page to pay for items in your shopping cart.

3) Why do some products not have an "Add to Cart" or "Buy" button?
The add to cart button will not appear on items that are out of stock,
or that may have been removed from out database. If you feel there is a problem
with the shopping cart; please contact us.

4) Why do you use Google Checkout and is it safe?
Keep your credit card number and email address confidential With Google Checkout
You can shop with confidence knowing that your credit card number isn't shared with sellers. And if you want
to keep your email address confidential, Google can do that too.
Google Checkout Tour

5) Why do you use PayPal and is it safe?
PayPal.com is 100% guaranteed. You are NOT required to signup to pay with PayPal.
We use them as a payment (echeck and credit card) processing service to keep your costs low.
Take a moment to look at Paypal Buyer Protection.
page for complete details on their guarantee, privacy and security.
We have used Paypal.com for several years and trust them completely.
If you are not an existing Paypal customer, it only takes a few minutes to
setup an account.

6) Privacy?
All information you provide is used for
internal office use only. We do not and will not sell
or by any other means, allow your private information to be used by any
other parties. We may send you updated catalogs, but will respect your
privacy and will not spam you in any manner.

7) Warranties and Returns
With Paypal Buyer Protection and Google Checkout, you have a 100% guarantee.
What this means, is if you return it to PayPal, they will refund your cost.
All of our shipments are insured, if your order is damaged, please Contact Us
and we will arrange for a replacement or refund.
You may have to return damaged merchandise within 10 days of receipt for a replacement.

Swords and Replicas* are as described.
Mechanical and LCD watches have a 2 year Guarantee**, return with $10 shipping and Guarantee Certificate for replacement
Quartz Analog Watches have a 1 year Guarantee**, return with $10 shipping and Guarantee Certificate for replacement
All other items have a 10 day return policy, we will refund your monies or replace damaged goods.

*MUST be returned in original condition with receipt and Guarantee Certificate within 5 days of receipt
** Does not cover broken crystal, worn bands or unauthorized repairs.

8) AOL Problems
If you are using an AOL Browser (NOT Internet Explorer or Netscape), and are experiencing problems navigating our site,
Try AOL keyword BETA, and upgrade your AOL Browser to 6.0 or higher, or use
Internet Explorer or Netscape, since AOL browsers do not adhere to standard HTML and JAVA codes
We highly recommend using

it has more functionality and is safer and secure.

9) How long does it take to ship?
It takes 2-3 standard business days (M-F) to process the order, and then it is shipped from Florida. We cannot predict the amount of time the Postal Service takes to ship each item. We consider a package to be lost after the 10th business day after ship date.
Most of our Swords & Knives take 2 - 14 business days to process and ship. They can take up to 4 - 6 weeks however.

10) What shipping carriers do you use?
We give you the choice of UPS Ground, and FedEX. See shipping faq.

11) Do you have a wholesale or retail catalog?
Not at this time, we will be making a new catalog soon.

12) Do you offer Wholesale Prices or Drop Ship?
We offer Wholesale prices to all of our customers on our regular website,
you can compare with sites that sell similar prices. We will provide discounts on products and shipping
to customers who order in larger quantities. Please Contact Us and provide us
with the products you are interested in and the quantity you require.
We will provide an invoice quote at a per order basis
In the future, we may provide a seperate login for such customers.
At this time we provide a partial dropship service. What this means is,
the invoice will not have any financial or pricing information, however our address will be on the shipping label.
Feel free to charge any amount you deem reasonable and you can order at wholesale prices though our online store.

13) I am using WebTV
WebTV users cannot view SSL (secure connections). You may mail, fax, or phone your credit card order in, and we will handle it normally. Click here to send us an order by e-mail.
Be sure to include:

Item Number
Item Quantity
Item Name
Your Name, Address, Email
Shipping address
Check, Money Order, or Certified Check

14) Why do I need JavaScript, and what info is collected?
You must enable JavaScript for the checkout buttons for GoogleCheckout and PayPal
to work properly. This is a condition of how their buttons operate, we do not control this.
The only information collected is the item number, item name, item price and quantity, no personal information
is retrieved from you buy our store.
the products are not hazardous.

15) Where do I unsubscribe from your E-Mail newsletters?
Click here to unsubscribe from QuestGifts E-mails.

16) Why do you need my Credit Card Customer Service Phone Number?
When we process your credit card, the bank replies with several responses.
Even if your purchase is approved, the address provided may not match what the Credit Card issuer
has on file. Also, there are times when the information provided looks fraudulent or questionable.
In these cases, we would call your Credit Card issuer and verify that the information,
provided is accurate. This protects you from fraudulent charges and identity theft,
as well as it protects us from chargebacks from the same. We will not contact your bank
unless there is some error or event described above.